Frequently Asked Questions
Everything you need to know about your BTS Army gear.
How do I know what size to order for apparel?
We provide a detailed size chart on every product page. Since our fashion items range from oversized hoodies to slim-fit tees, we recommend measuring a favorite garment at home and comparing it to our specifications for the perfect fit.
How long does shipping take for international Army members?
We ship worldwide! International orders typically arrive within 10-21 business days. Please note that shipping times may vary based on your local customs processing and regional postal services.
What is your return policy for fashion items?
We want you to love your gear! If you are not satisfied, you can return unworn and unwashed items with original tags within 30 days of delivery for a full refund or exchange.
Are the clothing prints durable and high-quality?
Yes, we use advanced DTG (Direct-to-Garment) and screen-printing techniques to ensure that our designs remain vibrant and do not crack or peel after multiple washes. Always wash inside out in cold water for best results.
Is your merchandise officially licensed?
We offer a curated mix of officially licensed merchandise and high-quality, fan-designed apparel created by and for the Army to celebrate our favorite idols.
Can I track my order once it has been shipped?
Absolutely! Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey directly to your doorstep.