Returns & Exchanges
At Official BTS Army Gift Shop, we want you to love your fashion finds; if you are not 100% satisfied, you can return or exchange your items within 30 days of delivery. Please ensure all apparel and accessories remain in their original, unworn condition with all tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the invoice or return authorization slip is included inside the parcel.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects your returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing